Privacy policy

Who we are

TotalRig is an RV roofing and repair shop based in New Smyrna Beach, Florida. In this policy, "we" and "us" means TotalRig. You can reach us at 386-315-4375.

What you send us

When you fill in a form, call, text or email us, we keep what you give us. That's usually your name, phone number, email address, your rig's make, model and length, photos of the roof, where the rig is parked for pickup, and the details of the work you want done.

How we use it

• To answer you, quote the job and schedule pickup, the work and delivery.
• To send you the completion report and warranty paperwork, and to honor the warranty later.
• To work with your insurance carrier on a claim, when you ask us to.
• To keep the business records the law requires.

We don't sell your information, and we don't share it with anyone for their own marketing.

Website analytics

We use website analytics to see how people find and use this site, so we can make it better. Analytics can record the pages you view, the page or site that sent you here, your device and browser type, and your approximate location (city or region), worked out from your IP address. We look at this information in aggregate. We don't use it to identify you, and we don't use advertising or cross-site tracking cookies.

Your cookie choice

The first time you visit, the site asks whether it may use cookies to see which pages help people. Nothing that measures your visit loads unless you choose OK. Your choice is saved in your own browser, and you can change it any time with the Cookies link at the bottom of every page.

Server logs

Like every website, our hosting provider keeps short-term technical logs of requests to the site, such as IP address, time and the page requested. These are used to run and secure the site.

Who else handles your information

We use a small number of service providers to run the business, such as website hosting, email, phone and text messaging, and scheduling tools. They handle your information only to provide those services to us. We may also share information when the law requires it, or with your insurance carrier when you ask us to.

How long we keep it

We keep job and warranty records for as long as the warranty and our record-keeping duties require. Messages from people who didn't book with us are kept only as long as they're useful for answering you.

Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it, except for records we have to keep. Call us at the number above and we'll take care of it. If you no longer want texts or emails from us, tell us or reply STOP to a text.

Children

This site is meant for adults. We don't knowingly collect information from children under 13.

Changes to this policy

If we change how we handle your information, we'll update this page and the date at the top.